1. Who we are
This website is operated by ITOPLITE TECHNOLOGY CO.,LTD ('iTOPLITE', 'we'), registered in China at Room 208, Building 2, No. 41 Dalong Village Section, Shilian Road, Shiqi Town, Panyu District, Guangzhou, Guangdong, China. For any privacy question or request, contact privacy@itoplite.com.
2. What data we collect
When you submit an inquiry, we may collect your name, email address, company, country or region, phone number, message, customer type, project timing, the product you are viewing, interface language and the page URL from which the inquiry was sent.
Our web server also creates security and access logs that may include an IP address, browser user-agent, request time and requested path. These logs are retained for 30 days.
3. Why we process it
We use inquiry data to answer your request, prepare product recommendations or quotations, provide technical documents and communicate before a possible contract. We do not use inquiry information to send unrelated advertising.
4. Legal basis under the GDPR
For people in the European Economic Area, inquiry processing is necessary to take steps at your request before entering a contract and is also supported by our legitimate interest in responding to genuine business inquiries. Security logging is based on our legitimate interest in protecting the website and diagnosing abuse.
5. Cookies
The website currently uses only essential local storage or cookies required for basic site operation and remembering this notice. It does not load third-party advertising or analytics trackers. If optional analytics are introduced later, they will be disabled until you provide consent.
6. Who we share data with
Data may be handled by our business email provider so that we can receive and answer inquiries, and by our hosting provider in the United States for secure website operation. We do not sell personal data, share it with data brokers or provide it for third-party advertising.
7. International transfers
Your inquiry may be processed in China and website data may be hosted in the United States. Where data protection law requires safeguards for an international transfer, we use an appropriate mechanism such as Standard Contractual Clauses or obtain explicit consent when that is the suitable basis.
8. Retention
Inquiry records are normally kept for 24 months so we can continue a project discussion and understand prior technical requests. If a commercial relationship or legal obligation continues, relevant records may be kept for the contract or legally required period. Server access logs are kept for 30 days.
9. Your rights
Depending on your location, you may request access, correction, deletion, restriction or portability of your personal data, object to certain processing, or withdraw consent without affecting earlier lawful processing. You may also complain to the data protection authority in your country. Send requests to privacy@itoplite.com; we may need to verify your identity before acting.
10. Changes and contact
We may update this policy when our website, suppliers or legal duties change. The current revision date appears at the top of this page. Questions and rights requests should be sent to privacy@itoplite.com.